Our promise to you

We keep our delivery and return process straightforward, transparent and fair.

01

Shipping across Pakistan

We deliver all over Pakistan. Orders are delivered in approximately 4 days to 1 week after confirmation.

  • Delivery is free on orders over Rs. 2,999.
  • Orders below Rs. 2,999 have a flat delivery fee of Rs. 250.
  • Some remote areas may have an additional courier charge. We will inform you before dispatching your order.
  • Deliveries are available every day.
02

Cash on Delivery & tracking

We currently accept Cash on Delivery (COD). Pay the courier when your order arrives.

  • After your order is confirmed, we send tracking details through WhatsApp.
  • You can also use our Track Order page to check its latest status.
  • Please make sure your phone number and delivery address are correct when ordering.
03

7-day return policy

You may request a return within 7 days of receiving an item if it is unused and in its original condition.

  • The item must include original packaging, accessories and any included tags.
  • For change-of-mind returns, the customer pays return delivery costs.
  • Original delivery fees are not refundable.
  • After inspection, we can arrange a refund, exchange or store credit as appropriate.
04

Damaged or incorrect items

If an item arrives damaged or incorrect, we will arrange a replacement at no delivery cost to you.

  • Contact us on WhatsApp within 24 hours of delivery.
  • Share your order number and clear photos or an unboxing video as proof.
  • Our team will verify the issue and guide you through the replacement process.
05

Items that cannot be returned

To keep returns fair and hygienic, we cannot accept items that have been used, damaged after delivery, returned without original packaging or missing accessories. Hygiene-sensitive or personal-care products cannot be returned once opened or their protective seal has been removed. Items clearly marked as final sale are also not eligible for change-of-mind returns.

Need help with a return?

Send us a WhatsApp message during support hours (11:00 AM – 10:00 PM), with your order number and details of the issue.

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