How can we help?
Browse common questions below, or message us on WhatsApp during support hours for personal assistance.
What kind of products does OmniPicks offer?
We offer carefully selected products sourced from China, including everyday essentials, gadgets, fashion, home items and more.
Where do you deliver?
We deliver all over Pakistan. Delivery usually takes around 4 days to 1 week, depending on your city and courier service.
Is delivery free?
Delivery is free on orders over Rs. 2,999. For orders below Rs. 2,999, the delivery charge is Rs. 250.
Which payment methods do you accept?
We currently accept Cash on Delivery (COD) only. You pay the courier when your order arrives.
Can I track my order?
Yes. Visit our Track Order page and enter your order number and billing email to check the latest order status.
Can I cancel or change my order?
Yes. You can request a cancellation or change within 24 hours of placing your order. Please contact us on WhatsApp as soon as possible.
What is your return policy?
You may request a return within 7 days if the item is unused, in its original condition, includes all accessories and is returned in its original packaging. For change-of-mind returns, the customer pays the return delivery cost and the original delivery fee is not refundable. Our team will review the returned item before confirming the outcome.
What if I receive a damaged or incorrect item?
We will arrange a replacement if an item arrives damaged or incorrect. Please send clear photos or an unboxing video on WhatsApp within 24 hours of delivery, along with your order number. This proof helps us verify and resolve the issue quickly.
When can I contact customer support?
Our WhatsApp support team is available every day from 11:00 AM to 10:00 PM. You can also use the WhatsApp button on the website for quick help.