Privacy Policy

1. Information we collect

We may collect information you provide directly to us, including your name, email address, phone number, delivery address, order details and messages you send through WhatsApp, email or our website.

When you use our website, we may also collect technical information such as your device, browser, IP address, pages visited and cookie identifiers.

2. How we use your information

We use your information to process and deliver orders, confirm and track deliveries, provide customer support, prevent fraud, improve our website and meet legal or operational requirements.

With your consent where required, we may also use your contact details to send product updates, offers and promotional messages by email or WhatsApp. You can opt out of marketing messages at any time by contacting us or using the unsubscribe option where available.

3. Cookies, analytics and advertising

We use cookies and similar technologies to keep the website working, remember preferences and understand how visitors use our store. We may use tools such as Google Analytics and Meta Pixel to measure website activity and advertising performance.

You can control or delete cookies through your browser settings. Disabling cookies may affect some website features.

4. When we share information

We share only the information needed to run our business and fulfil your order. This may include delivery couriers, website and WooCommerce service providers, analytics and advertising providers, and support tools such as WhatsApp.

We do not sell your personal information. We may disclose information if required by law, to protect our rights or to prevent fraud or misuse.

5. Data security and retention

We take reasonable steps to protect your information from unauthorised access, loss or misuse. However, no online service can guarantee absolute security.

We keep personal information only for as long as it is reasonably needed for orders, support, business records, legal obligations and resolving disputes.

6. Children and family orders

OmniPicks products may be ordered by parents or guardians for minors. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information without appropriate consent, please contact us so we can review the request.

7. Your choices and rights

You may ask us to access, correct or delete personal information we hold about you, subject to applicable legal and business requirements. You may also ask questions about how your information is used.

To make a request, email sales@omnipicks.com.pk. We may need to verify your identity before acting on a request.

8. Changes to this policy

We may update this Privacy Policy as our services or legal requirements change. The latest version will always be posted on this page with an updated effective date.

9. Contact us

For privacy questions or requests, contact OmniPicks at sales@omnipicks.com.pk.